When I first took over my “patrol” at 14 years I started managing in exactly the way I shouldn’t have. Strangely as I look about most companies I work with these days I find that managers tend to do exactly what I did (or rather what I shouldn’t have done) years ago!

Some pointers I found useful


Don't apply the same motivational criteria to everyone
Learning about what makes them tick is hard when you have your game face on
Don't stop at - 'How are you doing?'
Remember the details